Curriculum

Lecture # Subject Title
Week 1: BPM Overview and Processes
Presenters: Dean T. Walsh, BS, MBA, Ph. D
Will Rose, BS, MBA
Matthew Bross, BA, MACC
1 Course objectives and overview
2 Business process management (BPM) defined and goals
3 History of BPM
4 Business process concept
5 Business processes and flow charts
6 Organizational sub-processes
7 BPM in content
8 Similarities between BPM and other initiatives
Week 2: Drivers of BPM Projects
Presenters: Will Rose, BS, MBA
Manuel Pineiro, BS, MBA
Matthew Bross, BA, MACC
9 Benefits of BPM
10 Time, quality and cost
11 Business drivers of BPM
12 Technology drivers of BPM
13 Streamlining and optimization
14 Continuous vs. project BPM
15 Business Process Management vs. Business Process Re-engineering
16 Qualities of successful process organizations
Week 3: Identifying BPM Opportunities
Presenters: Matthew Bross, BA, MACC
Will Rose, BS, MBA
Manuel Pineiro, BS, MBA
17 Levels of analysis: tasks
18 Levels of analysis: processes
19 Levels of analysis: enterprise
20 Identifying BPM opportunities
21 Requirements, definition and analysis
22 Central role of data and collection methods
23 Developing a BPM business case
24 Project planning, stakeholders and communication
Week 4: BPM Methodology
Presenters: Dean T. Walsh, BS, MBA, Ph. D
Manuel Pineiro, BS, MBA
Matthew Bross, BA, MACC
25 BPM methodology overview
26 Assessment phase
27 Design phase
28 Modeling phase
29 Implementation phase
30 Monitoring phase
31 Modification phase
32 Pitfalls of BPM projects
Week 5: BPM Documents and Metrics
Presenters: Dean T. Walsh, BS, MBA, Ph. D
Will Rose, BS, MBA
Matthew Bross, BA, MACC
33 Input/output document
34 Process flow chart
35 Enterprise process map
36 Process evaluation charts
37 Process metrics and measurement
38 Parallel and sequential processes
39 Sub-processes and loops
40 Process validation
Week 6: Process Mapping, Key BPM Skills and Roles
Presenters: Dean T. Walsh, BS, MBA, Ph. D
Will Rose, BS, MBA
Manuel Pineiro, BS, MBA
41 Process mapping example, part 1
42 Process mapping example, part 2
43 Process mapping guidelines
44 Who does BPM?
45 Key BPM project skills and roles
46 Key BPM organization skills and roles
47 Process owners, advocates and champions
48 Challenges with functional organizations
Week 7: BPM and High-Level Design Concepts
Presenters: Dean T. Walsh, BS, MBA, Ph. D
Manuel Pineiro, BS, MBA
Matthew Bross, BA, MACC
Will Rose, BS, MBA
49 Organization structures and BPM
50 Process-based organizations (PBO)
51 BPM and business architecture
52 Process governance and centers of excellence
53 Customers and external inputs to BPM
54 Extended processes: value chain
55 Extended processes: BPO
56 Process automation
Week 8: Ensuring BPM Success
Presenters: Will Rose, BS, MBA
Manuel Pineiro, BS, MBA
Dean T. Walsh, BS, MBA, Ph. D
57 Technology in BPM
58 Roadmap for process adoption
59 BPM road blocks
60 BPM best practices
61 Change management for successful BPM, part 1
62 Change management for successful BPM, part 2
63 BPM trends
64 Course summary