| Lecture # |
Subject Title |
| Week 1: |
Preparing for BPM Projects |
| Presenters: |
Dean T. Walsh, BS, MBA, Ph. D
Matthew Bross, BA, MACC
Manuel Pineiro, BS, MBA |
| 1 |
Course objectives and overview |
| 2 |
BPM objectives and benefits review |
| 3 |
BPM methodology review |
| 4 |
BPM document and tool review |
| 5 |
Data measurement and metrics |
| 6 |
BPM project teams and planning |
| 7 |
Managing schedules and team KPIs |
| 8 |
Documenting team activities |
| Week 2: |
Assessment Phase |
| Presenters: |
Manuel Pineiro, BS, MBA
Will Rose, BS, MBA |
| 9 |
Assessment phase objectives |
| 10 |
Identifying problems and opportunities |
| 11 |
Data used in assessment phase |
| 12 |
Data collection methods |
| 13 |
Mapping the ‘as-is’ activities |
| 14 |
Task-level charts (inputs/outputs) |
| 15 |
Defining the BPM project scope |
| 16 |
Organization realities and common issues |
| Week 3: |
Design Phase |
| Presenters: |
Manuel Pineiro, BS, MBA
Matthew Bross, BA, MACC
Dean T. Walsh, BS, MBA, Ph. D
Will Rose, BS, MBA |
| 17 |
Design phase objectives |
| 18 |
Planning the solution(s) |
| 19 |
Defining and communicating expected design outcomes |
| 20 |
Identifying target KPIs |
| 21 |
Using work data to create graphical designs |
| 22 |
Evaluating design options |
| 23 |
Stakeholder roles in the design phase |
| 24 |
Organization realities and common issues |
| Week 4: |
Modeling Phase |
| Presenters: |
Dean T. Walsh, BS, MBA, Ph. D
Will Rose, BS, MBA
Matthew Bross, BA, MACC |
| 25 |
Modeling overview |
| 26 |
Modeling phase objectives |
| 27 |
Selecting appropriate data |
| 28 |
Quantifying process models |
| 29 |
Data-based evaluations and prioritization |
| 30 |
Model validation |
| 31 |
BPM simulation |
| 32 |
Organization realities and common issues |
| Week 5: |
Implementation Phase |
| Presenters: |
Manuel Pineiro, BS, MBA
Will Rose, BS, MBA |
| 33 |
Implementation objectives |
| 34 |
Implementation plan: process within process |
| 35 |
BPM stakeholders |
| 36 |
Management agreement |
| 37 |
Work transition planning |
| 38 |
Communication and change management |
| 39 |
Documentation and standards |
| 40 |
Organization realities and common issues |
| Week 6: |
Monitoring Phase |
| Presenters: |
Will Rose, BS, MBA
Matthew Bross, BA, MACC
Dean T. Walsh, BS, MBA, Ph. D |
| 41 |
Monitoring objectives |
| 42 |
Capturing and understanding process metrics |
| 43 |
Process and sub-process data |
| 44 |
Benchmarking and time-series comparisons |
| 45 |
Problem identification and root cause |
| 46 |
Qualitative sources of feedback |
| 47 |
Process accountability: the owner |
| 48 |
Organization realities and common issues |
| Week 7: |
Modification Phase |
| Presenters: |
Matthew Bross, BA, MACC
Will Rose, BS, MBA |
| 49 |
Modification objectives |
| 50 |
Focus on optimization |
| 51 |
When to initiate a process change |
| 52 |
Assessing process change scope |
| 53 |
Process owners as drivers of modifications |
| 54 |
IT systems and process changes |
| 55 |
Customer inputs to process changes |
| 56 |
Organization realities and common issues |
| Week 8: |
Sustaining BPM |
| Presenters: |
Matthew Bross, BA, MACC
Dean T. Walsh, BS, MBA, Ph. D
Manuel Pineiro, BS, MBA
Will Rose, BS, MBA |
| 57 |
Managing processes |
| 58 |
Toward greater process orientation |
| 59 |
Measuring degrees of process orientation |
| 60 |
Metric publication strategies to reinforce process adoption |
| 61 |
Systems and tools for retaining BPM knowledge |
| 62 |
Job design strategies for sustainable BPM |
| 63 |
Preventing BPM from being just a project |
| 64 |
Course summary and close |