| Lecture # |
Subject Title |
| Week 1: |
BPM Overview and Processes |
| Presenters: |
Dean T. Walsh, BS, MBA, Ph. D
Will Rose, BS, MBA
Matthew Bross, BA, MACC |
| 1 |
Course objectives and overview |
| 2 |
Business process management (BPM) defined and goals |
| 3 |
History of BPM |
| 4 |
Business process concept |
| 5 |
Business processes and flow charts |
| 6 |
Organizational sub-processes |
| 7 |
BPM in content |
| 8 |
Similarities between BPM and other initiatives |
| Week 2: |
Drivers of BPM Projects |
| Presenters: |
Will Rose, BS, MBA
Manuel Pineiro, BS, MBA
Matthew Bross, BA, MACC |
| 9 |
Benefits of BPM |
| 10 |
Time, quality and cost |
| 11 |
Business drivers of BPM |
| 12 |
Technology drivers of BPM |
| 13 |
Streamlining and optimization |
| 14 |
Continuous vs. project BPM |
| 15 |
Business Process Management vs. Business Process Re-engineering |
| 16 |
Qualities of successful process organizations |
| Week 3: |
Identifying BPM Opportunities |
| Presenters: |
Matthew Bross, BA, MACC
Will Rose, BS, MBA
Manuel Pineiro, BS, MBA |
| 17 |
Levels of analysis: tasks |
| 18 |
Levels of analysis: processes |
| 19 |
Levels of analysis: enterprise |
| 20 |
Identifying BPM opportunities |
| 21 |
Requirements, definition and analysis |
| 22 |
Central role of data and collection methods |
| 23 |
Developing a BPM business case |
| 24 |
Project planning, stakeholders and communication |
| Week 4: |
BPM Methodology |
| Presenters: |
Dean T. Walsh, BS, MBA, Ph. D
Manuel Pineiro, BS, MBA
Matthew Bross, BA, MACC |
| 25 |
BPM methodology overview |
| 26 |
Assessment phase |
| 27 |
Design phase |
| 28 |
Modeling phase |
| 29 |
Implementation phase |
| 30 |
Monitoring phase |
| 31 |
Modification phase |
| 32 |
Pitfalls of BPM projects |
| Week 5: |
BPM Documents and Metrics |
| Presenters: |
Dean T. Walsh, BS, MBA, Ph. D
Will Rose, BS, MBA
Matthew Bross, BA, MACC |
| 33 |
Input/output document |
| 34 |
Process flow chart |
| 35 |
Enterprise process map |
| 36 |
Process evaluation charts |
| 37 |
Process metrics and measurement |
| 38 |
Parallel and sequential processes |
| 39 |
Sub-processes and loops |
| 40 |
Process validation |
| Week 6: |
Process Mapping, Key BPM Skills and Roles |
| Presenters: |
Dean T. Walsh, BS, MBA, Ph. D
Will Rose, BS, MBA
Manuel Pineiro, BS, MBA |
| 41 |
Process mapping example, part 1 |
| 42 |
Process mapping example, part 2 |
| 43 |
Process mapping guidelines |
| 44 |
Who does BPM? |
| 45 |
Key BPM project skills and roles |
| 46 |
Key BPM organization skills and roles |
| 47 |
Process owners, advocates and champions |
| 48 |
Challenges with functional organizations |
| Week 7: |
BPM and High-Level Design Concepts |
| Presenters: |
Dean T. Walsh, BS, MBA, Ph. D
Manuel Pineiro, BS, MBA
Matthew Bross, BA, MACC
Will Rose, BS, MBA |
| 49 |
Organization structures and BPM |
| 50 |
Process-based organizations (PBO) |
| 51 |
BPM and business architecture |
| 52 |
Process governance and centers of excellence |
| 53 |
Customers and external inputs to BPM |
| 54 |
Extended processes: value chain |
| 55 |
Extended processes: BPO |
| 56 |
Process automation |
| Week 8: |
Ensuring BPM Success |
| Presenters: |
Will Rose, BS, MBA
Manuel Pineiro, BS, MBA
Dean T. Walsh, BS, MBA, Ph. D |
| 57 |
Technology in BPM |
| 58 |
Roadmap for process adoption |
| 59 |
BPM road blocks |
| 60 |
BPM best practices |
| 61 |
Change management for successful BPM, part 1 |
| 62 |
Change management for successful BPM, part 2 |
| 63 |
BPM trends |
| 64 |
Course summary |