| Lecture # |
Subject Title |
| Week 1: |
BPM in Support of Organization Design |
| Presenters: |
Dean T. Walsh, BS, MBA, Ph. D
Will Rose, BS, MBA |
| 1 |
Course objectives and overview |
| 2 |
Review of functional organizations and issues |
| 3 |
Halfway: BPM in a functional organization |
| 4 |
BPM as a means of organizing |
| 5 |
Redesigning functional hierarchies |
| 6 |
Overview of three process categories |
| 7 |
Applying BPM to support functions |
| 8 |
Applying BPM to management functions |
| Week 2: |
Process-Based Organizations |
| Presenters: |
Dean T. Walsh, BS, MBA, Ph. D
Matthew Bross, BA, MACC
Will Rose, BS, MBA |
| 9 |
Process orientation and process-based management |
| 10 |
Advantages of PBOs |
| 11 |
Characteristics of PBOs, part 1 |
| 12 |
Characteristics of PBOs, part 2 |
| 13 |
Understanding PBO structures |
| 14 |
PBO organizational structure example |
| 15 |
BPM skills in PBO development |
| 16 |
Managing cooperation and integration |
| Week 3: |
Impacts on Process-Based Organizations |
| Presenters: |
Will Rose, BS, MBA
Matthew Bross, BA, MACC
Dean T. Walsh, BS, MBA, Ph. D |
| 17 |
PBOs and becoming data-centric |
| 18 |
Human resources impacts on BPM |
| 19 |
Job design for process intensive organizations |
| 20 |
Strategy and customers as primary design guides |
| 21 |
Moving decision-making into the process |
| 22 |
Limitations of PBOs |
| 23 |
Hybrid organization structures |
| 24 |
Hybrid organization structure example |
| Week 4: |
BPM in Business Architecture |
| Presenters: |
Manuel Pineiro, BS, MBA |
| 25 |
Business architecture (BA) overview |
| 26 |
Objectives of BA |
| 27 |
BA components |
| 28 |
BA requirements |
| 29 |
BA project teams |
| 30 |
BA as a managerial directive |
| 31 |
Key issues impacting BA |
| 32 |
BPM as the road to BA |
| Week 5: |
BPM Centers of Excellence |
| Presenters: |
Manuel Pineiro, BS, MBA
Matthew Bross, BA, MACC |
| 33 |
How does PBO and BA work? |
| 34 |
BPM governance |
| 35 |
BPM COEs overview |
| 36 |
BPM COE objectives and benefits |
| 37 |
BPM COE roles |
| 38 |
Demonstrating value in a COE |
| 39 |
BPM COE lessons learned |
| 40 |
Dedicated vs. ad hoc BPM |
| Week 6: |
Monitoring, Workflows and Out-Sourcing |
| Presenters: |
Manuel Pineiro, BS, MBA
Dean T. Walsh, BS, MBA, Ph. D
Matthew Bross, BA, MACC
Will Rose, BS, MBA |
| 41 |
Business activity monitoring (BAM) |
| 42 |
Critical data and dashboards |
| 43 |
Embedded workflows (ERP) |
| 44 |
Workflow engines |
| 45 |
Information technology department’s need for BPM involvement |
| 46 |
BPO, part 1 |
| 47 |
BPO, part 2 |
| 48 |
Data-based decision-making |
| Week 7: |
Data, Metrics and Standardization |
| Presenters: |
Dean T. Walsh, BS, MBA, Ph. D
Matthew Bross, BA, MACC
Manuel Pineiro, BS, MBA |
| 49 |
Mapping data |
| 50 |
BPM meta-data |
| 51 |
BPM data and scorecards |
| 52 |
Hyper-measurement metric maps |
| 53 |
Assessing BPM metric quality |
| 54 |
Identifying cultural impacts on processes |
| 55 |
Method, tool and document standardization |
| 56 |
Building and retaining process expertise |
| Week 8: |
BPM Sustainability and Best Practices |
| Presenters: |
Will Rose, BS, MBA
Manuel Pineiro, BS, MBA
Dean T. Walsh, BS, MBA, Ph. D |
| 57 |
Facilitating BPM adoption |
| 58 |
Capturing BPM and process know-how |
| 59 |
Archival strategies and systems |
| 60 |
Organization assets and sources of competitive advantage |
| 61 |
BPM lessons learned, part 1 |
| 62 |
BPM lessons learned, part 2 |
| 63 |
Changed management lessons learned |
| 64 |
Course summary |